PRIVACY POLICY

Your privacy is important to us. This Privacy Policy helps our supporters, donors, volunteers and other stakeholders understand why and how we collect, hold and use personal information, and what to do if you have questions, concerns or complaints.

We are guided by The Australian Privacy Principles, as well as the codes we adhere to.

What information do we collect?

It’s your choice how much information you wish to share with us, however depending on the circumstances we commonly collect:

• Personal details, like name or date of birth
• Contact details, including email, phone number and address
• Payment information for donations
• Online interactions you have with us through our website
• Your support for our work, like signing a petition, hosting an event or participating in one
• Other areas of our work you might be interested in supporting
• Your communication preferences

Online and Social Media

We use Google Analytics to track visits to our website, and use this information to track the effectiveness of our website, like visits, length of visit, viewed pages.

While this data is mostly anonymous, sometimes we will connect it to you, for instance in personalising a webpage, or prefilling a form with your details. For more information on our analytics tools, read Google’s Privacy Policy at google.com/policies/privacy/

When do we collect your information?

We collect your information when you or your guardian give it to us. This could be through:

• Making a donation
• Filling out a form at an event or sent to you in the mail
• Completing an online form or online survey
• Contacting us by email or social media
• Calling us
• Applying to work or volunteer with us
• Signing up to receive our newsletter

What do we know about you now?

If at any time you want to know what personal information we hold about you please get in touch. If you wish to have your personal information removed from our database, we will take every reasonable step to delete it unless we need to keep it for legal, auditing or internal risk management reasons.

How will we use and share your information?

This depends on the reason why the information was collected. We will not use or disclose the information you provide to us for any purpose other than the one specified at the time of collection unless you provide further consent for us to do so.

Sometimes we have to disclose your information to other people for a specific purpose, such as when a criminal record check is required. If we use or give others your information, we will still protect your privacy.

Other than these special circumstances we don’t disclose your information to anyone else. Importantly, we don’t rent, sell or exchange your information without your consent. Where we tell you about opportunities with partners, we will not give your information to them; it will be up to you to contact them directly.

How do we keep your information safe?

We take all reasonable steps to keep your information safe (whether electronic or in hard copy) and up to date. This includes complying with the Payment Card Industry Data Security Standard, which covers security of payment card information. Our employees and service providers are also expected to keep personal and payment card information confidential and secure.

Do we change this policy?

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.

How to make a query or complaint?

If you have a question or a complaint about how we manage your personal information or would like to know more, you can contact Foodbank WA:

Phone (08)9258 9277
Email: wa.info@foodbankwa.org.au
Post: Foodbank WA, 23 Abbott Road, Perth Airport, 6105

If you make a query or complaint, we will promptly acknowledge that your correspondence has been received and update you on the status of your complaint.